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Last updated 2 October 2026

Refund & Cancellation Policy

We offer a free trial so you can try Smart CRM fully before paying. This page explains cancellations and when refunds apply.

1. Free trial

New workspaces get a free trial. You are not charged during the trial and no payment details are needed to start it.

2. How payments work

Each payment buys access to a plan for one period — one month or one year — starting immediately. Plans do not renew automatically: we never charge you again unless you choose to pay for another period.

3. Cancellation

  • You can stop using the Service at any time. Because there is no automatic renewal, there is nothing to cancel to avoid future charges.
  • Your paid access continues until the end of the period you paid for. After that, the workspace becomes read-only until you pay again; your data is kept.
  • To close your account and delete your data, email smartcrm@gmail.com from the workspace owner’s email address.

4. Refunds

Because you can try the full product free before paying, payments are generally non-refundable, and we do not refund unused parts of a period. We will give a full refund if:

  • you were charged more than once for the same order (duplicate payment);
  • money was debited but your plan was not activated, and we cannot activate it;
  • a serious problem on our side stopped you from using the Service and we could not fix it within a reasonable time.

5. How to request a refund

  1. Email smartcrm@gmail.com within 7 days of the payment, with your workspace name and the Razorpay payment ID (shown in Billing and in your payment receipt).
  2. We reply within 2 business days.
  3. Approved refunds are processed within 7 business days to the original payment method. Your bank may take a few more days to show the credit.

6. Contact